Privacy Policy

handyman.dealplex (“we” or “our”) is committed to protecting the privacy and security of your personal information. Your privacy is important to us, and maintaining your trust is paramount. Our platform includes six distinct services designed to serve you better, and we ensure that privacy protections are embedded across all of them.

This Privacy Policy explains how we collect, use, process, and disclose information about you. By using the handyman.dealplex website, app, platform, and its affiliated services — which include six distinct services — you consent to the terms of this Privacy Policy in addition to our Terms of Use. We encourage you to read this Privacy Policy carefully to understand how your information is collected, used, and disclosed, and to stay updated on any changes or updates we make.

This Privacy Policy applies to all websites, products, and services linked to handyman.dealplex. However, it does not apply to affiliates and partners who have their own separate privacy policies. In such cases, we recommend that you review the privacy policy of the relevant site.

If you have any questions or need clarifications regarding this Privacy Policy, please contact us at sales@handyman.dealplex.in.

handyman.dealplex (Commerce) Private Limited ("handyman.dealplex," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy applies to the information we collect through our website, application, and other online services (collectively, "Services"), including personal data collected directly from you or through automated means, such as browsing data, cookies, and third-party integrations. We may collect and use personal information to provide a variety of services, including travel bookings, food delivery, grocery shopping, rental services, pharmacy services, and parcel pickup and delivery. However, this policy does not apply to third-party services or platforms with which you may interact through our Services, such as payment processors or external delivery partners, and we encourage you to review their privacy practices. By accessing or using our Services and registering an account, you consent to our collection, use, and disclosure of your personal information as described herein. This policy is subject to change, and your continued use of our Services after changes are made signifies acceptance of those changes. handyman.dealplex Services are not intended for individuals under the age of 18 unless permitted by applicable local laws, and we do not knowingly collect personal information from minors.

handyman.dealplex collects several types of information from and about users of our Services, which includes

•    Your Personal Information - personal information is the information that can be associated with a specific person and could be used to identify that specific person whether from that data, or from the data and other information that we have; and

•    Non-Personal Information – which includes data about your internet connection, the device(s)you use to access our Services, your usage details and other such information that does not pertain to your identity.

We collect this information directly from you when you provide it to us; indirectly from third-parties (such as social media websites authorised by you); and/or automatically as you navigate through our Services (such as usage details, IP addresses, cookies, web beacons and other tracking technologies).

This also includes your participation in surveys, contests, newsletters, and customer service correspondence.

If you communicate via SMS, we log your phone number, carrier, and message timestamp. SMS charges may apply from your carrier.

Feedback you provide may be shared with third-party vendors or service providers to improve your experience.

Payment details are encrypted and handled by PCI-compliant third-party payment gateways.

2. Information We Collect Through Automatic Data Collection Technologies

We may automatically collect certain information about the computers or devices (including mobile devices) you use to access handyman.dealplex Services, and about your use of our Services, even if you use the Services without registering or logging in.

Details of your use of our Services, including traffic data, location data, logs, communication data, and the resources that you access and use on or through handyman.dealplex for Travel bookings, Grocery orders, Rental services, Pharmacy purchases, Food deliveries, and Parcel tracking.

Information about your computer, internet connection, and mobile device, including your IP address, operating system, platform, browser type, browsing information (such as connection speed and type), device type, unique device identifier, mobile network information, and device telephone number.

Our applications may access metadata and other information associated with files stored on your mobile device, such as photographs, audio and video clips, personal contacts, and address book information, to enhance your experience when using handyman.dealplex's Travel, Grocery, Rental, Pharmacy, Food, and Parcel services.

Our applications collect real-time information about the location of your device, as permitted by you, to provide location-based features and services related to Travel, Rental, Food delivery, and Parcel services.

The URL of the last web page you visited before visiting handyman.dealplex websites, which helps us understand user navigation patterns across our services.

If you access handyman.dealplex on a mobile device, we may use unique device identifiers (e.g., IDFA on Apple devices) instead of cookies to recognize you, store your preferences, and track your use of our applications. Advertising and analytics partners may use these identifiers to display relevant ads and measure performance related to your usage of Travel, Grocery, Rental, Pharmacy, Food, and Parcel services.

our settings such as time zone and language preferences to personalize your experience on handyman.dealplex.

Information about your activity on handyman.dealplex, including search queries (for travel destinations, grocery items, rental options, medicines, food menus, or parcel tracking), comments, selected search results, number of clicks, pages viewed, duration of visits, date and time of usage, error logs, and similar data.

For mobile app users, we collect information about whether the handyman.dealplex application is online or offline.

When you use the handyman.dealplex app, we may collect information about other applications on your device related to categories such as shopping, fashion, food, and travel. This helps us better understand your preferences and provide a personalized experience across handyman.dealplex’s Travel, Grocery, Rental, Pharmacy, Food, and Parcel services.

When you use location-enabled features (e.g., on mobile), handyman.dealplex collects GPS location data (latitude, longitude, altitude) and timestamp to customize location-based features for Travel, Rental, Food delivery, and Parcel services. Location data may be associated with your device ID and other information we hold about you.

handyman.dealplex and our partners may use cookies, pixel tags, web beacons, mobile device IDs, "flash cookies," and similar technologies to collect and store information about your use of handyman.dealplex Services and third-party websites. These tools help us recognize you, store preferences, deliver personalized content and advertising related to Travel, Grocery, Rental, Pharmacy, Food, and Parcel, perform research and analytics, track service usage, and assist with security and administration. We may also use pixel tags and web beacons in emails or newsletters to measure their effectiveness and gather analytics.

We may collect, process, and store your user ID associated with any social media account (such as Facebook, Google, or others) that you use to sign into or connect with our Services. When you log in using your social media credentials or link your social media accounts with our platform, you consent to the collection, storage, and use of the information you share through these interfaces, as outlined in this Privacy Policy.

This may include, without limitation, any data you have made public on your social media profile, information shared by the social media provider, or details disclosed during the sign-in process. For more information on how your social media provider shares data, please review their privacy policies and help centers.

Furthermore, we may obtain additional information about you from third-party sources such as partners, marketers, websites, and researchers. This data is combined with information we collect directly from you or through your use of our Services.

Combining this data allows us to enhance and personalize your experience across the wide range of services offered, including travel bookings, grocery shopping, rental services, pharmacy orders, food delivery, and parcel tracking.

We primarily collect your data to provide and enhance the Services you choose to use on handyman.dealplex. Our platform offers a wide range of services including travel bookings, grocery shopping, rental services, pharmacy orders, food delivery, and parcel management. The information we gather helps us deliver these services effectively and improve your overall experience.

•    Administer our Services by sharing necessary information with third parties such as delivery partners, service providers, and vendors who help fulfill your travel, grocery, rental, pharmacy, food, and parcel requests.

•    Process and respond to your queries, complaints, and service requests promptly.

•    Understand how users interact with our platform — what features they use, their preferences, and behaviors — to improve handyman.dealplex's content and service offerings by personalizing content, processing transactions smoothly, and offering customized deals tailored to your interests.

•    Diagnose and fix technical issues to ensure handyman.dealplex runs reliably and efficiently across all services.

•    Communicate with you through email, SMS, WhatsApp, calls, or other methods about your account, transactions, service updates, or customer support needs, including grievance redressal.

•    Display relevant advertisements and offers based on your interests and usage patterns to improve your experience on our platform.

•    Generate reports and conduct research on user behavior and service usage across our travel, grocery, rental, pharmacy, food, and parcel categories.

•    Enable participation in interactive features like promotions, contests, and sweepstakes, which may involve sharing some information with third parties organizing these activities.

•    Enforce our Terms of Service and contractual obligations, including billing, collections, and fraud prevention related to all services offered.

•    Train employees and maintain quality assurance across our service spectrum.

•    Notify you about changes or improvements to handyman.dealplex's Services.

•    Comply with legal and regulatory requirements.

We may also anonymize or de-identify collected data to use aggregated insights for research and service enhancement without personal identification restrictions.

Additionally, with your consent, we may use your information to market handyman.dealplex's services as well as relevant third-party goods and services. While we don’t share your personal information for advertising purposes without your permission, if you engage with an advertisement, the advertiser may infer your interest.

To better understand and improve your experience, handyman.dealplex uses third-party analytics tools such as Google Analytics. These tools collect data on how you use our platform and help us optimize our services. Third-party advertisers and ad networks may also use cookies or similar technologies to serve personalized ads on handyman.dealplex. Please note these third parties operate independently, and their use of cookies is not governed by this Privacy Policy.

For certain transactions on handyman.dealplex, such as booking travel or ordering groceries, we may require your payment card details. By providing this information, you consent to its secure sharing with PCI-compliant payment gateways and fraud detection services to process your payments safely.

If you apply for a position with handyman.dealplex — whether for delivery, in-store roles, or other positions — your information will be used to evaluate your application, including background checks and communication related to your candidature. We may share this information with third-party recruiters or service providers assisting with the hiring process. Upon acceptance, additional data may be collected and processed for administrative purposes as described here.

We may share your information with other third parties when you explicitly provide your consent, including for enhanced personalization or participation in collaborative services.

If you wish to permanently delete your handyman.dealplex account and all data associated with it, please contact us using the “Contact Us” link found at the bottom of every page. After you request deletion, your account and its data will be permanently removed and cannot be restored. However, copies of your personal information may remain in our backup storage systems used for disaster recovery, legal compliance, fraud prevention, and risk mitigation related to the handyman.dealplex platform and its six services.

•    If your data access or deletion requests are abusive or unreasonably excessive,

•    If fulfilling your requests could infringe on the rights or safety of others,

•    If the information you seek is involved in ongoing or anticipated legal proceedings between you and handyman.dealplex, or if access could negatively impact negotiations or investigations into unlawful activities.

Your ability to review, update, correct, or delete your information will be governed by handyman.dealplex’s record retention policies and applicable laws, including any mandatory statutory retention requirements.

At handyman.dealplex, we have implemented appropriate physical, electronic, and managerial procedures designed to safeguard and help prevent unauthorized access to your information across all six of our key services. These safeguards consider the sensitivity of the data we collect, process, and store, as well as the current state of technology.

We adhere to widely accepted industry standards to protect your personal information both during transmission and after we receive it. Our third-party service providers that handle payment gateway and payment processing services for handyman.dealplex are validated as compliant with the Payment Card Industry Data Security Standard (PCI DSS).

While we strive to protect your data, we assume no liability or responsibility for the disclosure of your information caused by transmission errors, unauthorized third-party access, or other circumstances beyond our control.

You also have an important role in protecting your personal information. Do not share your username, password, or other security credentials related to your handyman.dealplex account with anyone. If we receive instructions using your username and password, we will assume that you have authorized such actions and will not be responsible for any breach or loss that may result from this perceived authorization.

handyman.dealplex does not engage in, promote, or support any form of “instant money”, “get-rich-quick”, cashback manipulation, financial return promises, or investment schemes. Any communication or offer claiming instant monetary returns or unrealistic benefits on behalf of handyman.dealplex is fraudulent and must be reported immediately to handyman.dealplex customer support.

handyman.dealplex will never request sensitive financial details such as full debit/credit card numbers, CVV, OTPs, UPI PINs, or net banking passwords over phone, SMS, email, or any third-party channel. Users are strongly advised not to share such information with anyone claiming to represent handyman.dealplex. handyman.dealplex shall not be held responsible for any loss or fraud resulting from such actions.

Only those promotional campaigns officially communicated via handyman.dealplex's platform (website, app, or verified emails/messages) should be considered valid. Users must avoid falling for fake promotions, phishing messages, or unofficial links that misuse handyman.dealplex’s name, logo, or brand identity.

The platform and its services are intended strictly for personal, non-commercial use. Bulk purchasing for resale, using fake credentials, or impersonating others to misuse promotions or services is strictly prohibited and may result in cancellation, blacklisting, and legal action.

Placing fake or fraudulent orders, using forged prescriptions or medical records, impersonating individuals, or providing false caregiving declarations are violations of law and handyman.dealplex policies. Such activities will result in suspension of service access and may be escalated to law enforcement.

Users are encouraged to report any suspicious, fraudulent, or unauthorized activity encountered while interacting with handyman.dealplex or its representatives. Prompt reporting helps us protect users and enforce action against misuse.

All users are required to use the handyman.dealplex Platform for lawful purposes only. Any use in violation of applicable Indian laws, including the Information Technology Act, Drug and Cosmetics Act, Consumer Protection Act, and relevant banking regulations, shall result in appropriate legal action.

handyman.dealplex does not offer or facilitate any form of gambling, lottery, wagering, or betting services, directly or indirectly. Any promotional activity or offer on the platform is purely for customer engagement and does not involve games of chance, stakes, or monetary gambling of any kind.

•    handyman.dealplex provides a platform to, Third Party Sellers and third party service providers (“Healthcare Consultants”, such as independent third party medical/ healthcare practitioners listed directly on the Platform or via third party agencies/ service providers), to extend an “invitation to offer for sale” (not “offer for sale”) OTC medicines, prescription medicines (as permitted under law), consumables & other pharmaceutical products and related equipment (“Pharma Products”) and provide medical / health tele consultation services (“Healthcare Consultation Services”) to consumers.

•    Notwithstanding anything to the contrary, you understand that listing and display of the Pharma Products, the Healthcare Consultation Services or related information on the handyman.dealplex Platform does not amount to “exhibition” or an “offer for sale”, neither do the Healthcare Consultation Services create any “doctor-patient relationship” between you and handyman.dealplex. The placement of an order/ request by you amounts to an “offer to purchase” the Pharma Product(s) from the Third Party Sellers or “offer to avail” the Healthcare Consultation Services from the Healthcare Consultants (as the case may be). The order confirmation is merely acknowledgement that the Third Party Sellers/ Healthcare Consultants have received your request and should not be construed as “acceptance of your offer”. Acceptance of your offer and subsequent delivery/ fulfilment is subject to the Terms.

•    handyman.dealplex is not and cannot be a party to any transaction between you and the Third- Party Sellers/Healthcare Consultants. Transacting with them, purchasing the Pharma Products and/ or availing the Healthcare Consultation Services is your choice and independent decision, to be used only for bona fide, legitimate, genuine and lawful reasons, at your sole risk, using your best and prudent judgement and not to be misused. You agree and confirm that you are completely aware of the usage instructions, dosage, storage conditions, side effects, drug interactions, effects of missed doses or overdose of the Pharma Products. You specifically represent, warrant and undertake to purchase the Pharma Products and avail the Healthcare Consultation Services only as permitted under applicable law, including sharing a valid prescription for prescription Pharma Products, conforming to the number of times a prescription is permitted to be used and quantum of medicines prescribed, and not repeating the use of prescription for which drugs have already been dispensed.

•    You agree that the Healthcare Consultants are independent third parties performing their services based on their independent professional judgement. The findings, investigation, assessment, diagnosis, prognosis, opinions, advice, suggestion of the Healthcare Consultants through the handyman.dealplex Platform are solely their independent assessment and opinions, none of these are endorsed by handyman.dealplex. Prescriptions issued by the Healthcare Consultants may not be accepted by third party sellers or at any other pharmacy of your choice. You specifically represent, warrant and undertake to not misuse the prescriptions issued by the Healthcare Consultants.

•    handyman.dealplex does not make any representation, guarantee or warranty, neither endorses, nor shall be held liable (directly or vicariously) in any manner, whatsoever in relation to sale-purchase/ effects of the Pharma Products and/ or the Healthcare Consultation Services (which shall be the sole responsibility of the Third Party Sellers/ Healthcare Consultants), including acts, omissions, breach of applicable law, medical negligence, professional conduct, assessment, advice, opinion of the Third Party Sellers/ Healthcare Consultants, unsatisfactory/ non- performance of the contract, effect, side effects, authenticity of the Pharma Products, accuracy of the catalogue, contents/ information (including contact details and qualifications) shared/ displayed, maintenance of applicable licenses and registrations in relation to the Pharma Products, storage and sale thereof/ Healthcare Consultation Services. Catalogue, data/ details, content/ information is shared as provided by the Third Party Sellers/ Healthcare Consultants, who are solely responsible to ensure that all such information is correct, complete and not misleading and is for information purposes only, not exhaustive. No such content/ information shall be construed as an advertisement/ marketing/ promotion/ solicitation or recommendation of any Pharma Product/ Healthcare Consultation Services.

•    To enable the Third Party Sellers dispense/ sell the Pharma Products and/ or the Healthcare Consultants provide the Healthcare Consultation Services, you undertake to share/ upload the requisite information/ documents including, a legally valid prescription issued by registered medical practitioner for prescription Pharma Products, name, age, address, gender, height, weight, medical/ health condition, pre-existing disease, medical history, ongoing medication, test reports and allergies, in true, accurate and complete form (not misleading/ forged/ fabricated). You understand that the services shall be provided/ assessments made relying on the accuracy and completeness of such information. If you place an order for any prescription Pharma Product but do not have a valid prescription prescribing such prescription Pharma Products, we will facilitate a call with a registered medical practitioner for you to avail the Healthcare Consultation Services. Placement of the order and / or consultation with the Healthcare Consultant does not guarantee issuance of a prescription by the Healthcare Consultant and/ or sale, dispensation and delivery of the prescription Pharma Products ordered, which shall be subject to the findings of the consultation and diagnosis of the Healthcare Consultant based on its professional judgement and your compliance with these Terms. For substitution of a prescription Pharma Product, you will need to provide written permission of a registered medical practitioner/ doctor in the medical prescription prescribing other equivalent Pharma Product.

•    You may place an order for yourself or someone else, provided you qualify as an authorised “caregiver” of such other person and upfront disclose the same to the Healthcare Consultant. If you avail the services for someone else, you represent, warrant and covenant to disclose the same upfront, your relationship with such person, and confirm that you are an authorised caregiver to such person and have obtained such person’s consent to avail the services on such person’s behalf and provide such person’s details and other requisite information for the purposes as set out in these Terms. You shall provide the same in true, accurate and complete form (not misleading). You hereby indemnify and hold the handyman.dealplex Parties, harmless against any losses, damages, claims or disputes by any third party, including such other person/ patient/ recipient/ its legal representatives arising in relation to unauthorised usage/ misuse of the services, unauthorised disclosure of information and/or disclosed information being untrue, inaccurate, misleading and/or incomplete.

•    You are aware and acknowledge that online/ virtual Healthcare Consultation Services are subject to risks associated with inter alia absence of physical examination, assessment of physical condition / symptoms, incomplete medical history or medical records that may be relevant for diagnosis and prescription and technology failures. You are therefore advised and encouraged to contact your nearest doctor/ hospital/ physical pharmacy/ avail physical consultation service directly (and in any event before consuming the prescribed medication), and you must do so specifically in critical, serious, special cases/ medical emergencies or if your condition does not improve. Services may be refused/ order request cancelled, if there is reason to believe that such circumstances exist. You shall be solely responsible for assessing the medical condition.

•    You understand that the telephonic / video consultation may be recorded. You agree that by accepting the invitation to offer for sale and make an offer, purchasing the Pharma Products, placing an order, sharing the requisite information, documents and/ or availing the Healthcare Consultation Services (by in-app chat, messaging, phone call, requesting a call, call-back, other means) you authorize handyman.dealplex and its partners to collect, store, process, share, and use all submitted information, data, documents (including prescription), records and call recordings as deemed necessary in handyman.dealplex's sole discretion. You consent to engage with the Third Party Sellers/ Healthcare Consultant to avail their services and the collection, storage, retention, sharing, processing and usage of such information/ data (including prescription)/ records and recordings in accordance with these Terms and the Privacy Policy, including sharing it with the Third Party Sellers, pharmacists/ Healthcare Consultants/ third party agencies/ service providers, their Healthcare Consultants/ pharmacists.

•    You expressly consent to the prescription being shared directly with the Third Party Sellers and pharmacists. You agree to receive calls/messages/ notifications from our concerned teams, Third Party Sellers/ Healthcare Consultants, service providers and/or other professionals to assist you with the purchase of Pharma Products and the Healthcare Consultation Services (including follow up consultation) or for other purposes we deem necessary to enable services for you. handyman.dealplex may retain your information for as long as necessary for legitimate business purposes or as required by law. Notwithstanding anything to the contrary, handyman.dealplex shall not be responsible or liable for any claims, damages or disputes arising from data processing activities conducted in the ordinary course of business. 

•    The Healthcare Consultation Services may be made available to you free of cost or at a discounted cost. If the services are made available free of cost, an invoice may not be issued against the relevant order.